RETURN POLICY

RETURN POLICY

If you received an item that is damaged or defective, we will happily replace the item at no additional cost to you. Contact us within 48 hours of receiving yours. Our store does not accept returns or exchanges, once An item has been received, it cannot be returned.

We can only offer you replacements at no additional cost. cost if it falls under the following criteria: Items are defective - damaged / broken or dirty on arrival. Parcels that is lost in traffic. We do not accept returns or refunds if the customer changes his mind after receiving his orders). Note: speelock.com will not be responsible for any packages lost or diverted. Make sure all the information you have as long as it is correct before sending your order to avoid losses in the mail or other mishaps of happening. the international customer must provide the phone number. If you have other concerns, please contact our Email customer service support@myoptrixs.com or by submitting a ticket on our website https://speelock.com

RETURN TO SENDER PACKAGES:
speelock.com will not be held liable for packages that
are returning to sender.
Customers are advised to carefully enter the correct
addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can
repack, re-label, and reship them however you need to
understand that doing so requires an additional cost.
Processing and shipping cost is usually half the order
total ... so please be careful on the information that you
provide.

If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.Cancellation Policy Can I cancel my order(s)? Yes.

Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.

Please note that our Standard Shipping are posted in
each product’s description hence all customers should
be aware of this before concluding an order. All refunds
will be process within 24-48 hours before the fund
reflects on customer’s bank account.
Please do not send your purchase back to the
manufacturer. Send us an email stating your concern
and attach a picture of the item(s) showing the size tag
and its original packaging within 48 hours upon receipt
of the order get a replacement or refund. Note: Our
team will inspect / verify the photo(s) before we issue
out a
replacement.
speelock.com reserves the right to refuse any
replacement and refund if it does not meet the above
criteria. Late or missing refunds (if applicable) If you
haven’t received a refund yet, check your bank account
again and contact your credit card company, it may
take some time before your refund is officially posted.
If you’ve done all of these and still have not received
your refund yet, please contact us through submitting a
ticket at our website https://speelock.com